Podcast-transcript

Host: Hey everybody, welcome to today’s deep dive. Today, we’re going to be talking about Express Family Care here in Roanoke, and they’re really changing the game when it comes to healthcare. I mean, they’ve got the convenience, the comprehensive services, and, get this—transparent and affordable pricing.

Guest: Oh yeah, that’s right—upfront costs, no surprises.

Host: It’s amazing, right?

Guest: It’s really refreshing to see, especially in an industry that’s often shrouded in all this complexity.

Host: Absolutely. And the brains behind this whole operation is Dr. David Alligood. Now, he’s got over 20 years of experience in emergency medicine. He’s even won a top urgent care doctor award, so he’s basically taking all that ER expertise and bringing it to a more accessible, patient-centered approach. They’ve got three locations in Roanoke, so they’re really making quality care geographically accessible to more people. But, um, what exactly do they offer?

Guest: Well, their services are surprisingly comprehensive. It’s like they’ve taken the best of urgent care, family practice, and occupational health and put it all together.

Host: Okay, so break that down for me. What kind of services are we talking about here?

Guest: Oh, everything from the common cold and flu to sprains and fractures. They can even handle more acute issues like infections, lacerations that need stitches, dehydration that might need IV fluids. And here’s the kicker—they have on-site lab and X-ray services.

Host: Wait, so you’re telling me I could walk in with some mysterious ailment, get diagnosed, and maybe treated all in one place?

Guest: Exactly. It really streamlines everything. Saves you time and hassle. Plus, you’re less likely to have to make another trip to the lab or imaging center, which is a huge plus for busy people, you know.

Host: Totally. And, you know, families especially.

Guest: Oh, absolutely.

Host: Now, let’s talk about the pricing structure because this really caught my eye. I’m so used to healthcare being this confusing black box, but Express Family Care, they just lay it all out. Easy to understand. I feel like I can actually make informed decisions about my care for once, right? And they’ve got these three tiers.

Guest: It’s like ordering off a menu. You can see what’s in each tier and how much it’ll cost you.

Host: Exactly. So, let’s walk through those tiers. Tier one, that’s the basic level, only $159. Now, what does a general visit actually include?

Guest: So, a general visit at Express Family Care means you’ll sit down with a healthcare provider, they’ll take your medical history, do a physical exam, and you’ll talk about your symptoms. From there, they’ll figure out the best way to treat you, which might mean some additional tests.

Host: Got it. So, for $159, you’re getting that initial assessment plus any flu, COVID, or RSV tests you might need. Perfect for those everyday illnesses, you know—colds, infections, or if you just want to rule out those viruses going around.

Guest: Exactly. And if it’s something more serious, there’s Tier 2, the intermediate level. That one’s $229 and it adds in X-rays, injections, EKGs, and nebulizer treatment.

Host: Oh, wow. So, if you’re worried about a fracture or need something a little more in-depth, Tier 2’s got you covered. And then there’s Tier 3, the advanced level.

Guest: Yeah. Tier 3 is for visits that need more complex procedures or lots of testing. That one comes in at $299.

Host: Now, just to give you an idea of how reasonable these prices are, think about what you’d pay at an ER for a sprained ankle—it could easily be 10 times that amount. Even compared to a regular doctor’s visit, where you might wait weeks for an appointment and then still have co-pays and deductibles. Express Family Care’s pricing is incredibly competitive.

Guest: It’s a breath of fresh air for sure. They recently launched a new and improved website, with descriptions of all their services and costs, so patients can browse the site and understand their options. It’s about putting people in control of their healthcare.

Host: Exactly. Fits right in with their whole mission of accessible, affordable, high-quality care.

Guest: And speaking of high-quality care, let’s not forget about their preventative and routine physicals. They offer everything from flu shots to sports physicals.

Host: And did you see the price for sports physicals?

Guest: Oh yeah. That’s a huge draw for families, especially those with lots of kids in sports. Only $35—a great value for families with multiple kids.

Host: Really shows how much they care about affordability. They’ve really thought of everything to make healthcare less stressful and more convenient, especially for busy families.

Guest: It seems like Express Family Care is really trying to bridge the gap between traditional doctor’s visits and those expensive trips to the ER, and they’re doing it in a way that puts the patient first.

Host: It’s an intriguing model, but what really stands out to me is how this could change the whole healthcare dynamic in Roanoke. It’s like they’re giving the power back to the patient with upfront pricing. People can actually budget for their healthcare.

Guest: I know. It’s amazing. It takes away all that mystery and anxiety that comes with medical bills.

Host: Imagine knowing exactly what you’ll pay before you even walk through the door. It can make such a huge difference, especially for people on a budget.

Guest: Express Family Care is really challenging the way we think about healthcare. They’re proving that quality care can be affordable and convenient, and they’re doing it in a way that makes sense for everyone. Their streamlined services and upfront pricing are probably going to bring in a lot of new patients.

Host: Well, I think we’ve covered just about everything there is to know about Express Family Care today. They have a wide range of services at transparent and affordable prices, multiple convenient locations, and a new website that makes everything super easy. They’re really a game-changer for healthcare here in Roanoke.

Guest: They are, and they’ve given us a lot to think about.

Host: So, to all of our listeners out there, if you’re looking for a healthcare provider who really puts you first, you’ve got to check out Express Family Care. Visit their website, give them a call, or just stop by one of their locations. You might be surprised how easy and affordable taking care of your health can be—and you might just find yourself feeling more empowered to take control of your own well-being.

Guest: Thanks for joining us on this deep dive into Express Family Care. We’ll be back soon with another fascinating topic. Until then, stay curious.